FAQ
❓ Frequently Asked Questions (FAQ)
1. Where are your products made?
All of our products are handmade in Armenia by skilled artisans using high-quality natural wood. Each backgammon and chess set is carefully crafted with unique details and traditional Armenian motifs.
2. Do you ship worldwide?
Yes! 🌍 We ship worldwide from Armenia to customers around the globe — including the USA, Europe, Asia, and the Middle East.
Estimated delivery time: 7–12 business days (depending on your location and customs).
3. How long does order processing take?
We prepare and package every order with great care.
Processing time: 1–3 business days before shipment.
4. How can I track my order?
Once your order is shipped, you will receive an email with your tracking number and tracking link.
Please allow up to 48 hours for tracking information to appear after dispatch.
5. What materials do you use?
We use natural wood — including walnut, beech, and oak — along with high-quality finishes and hand-carved details.
Every product is unique, showcasing authentic Armenian craftsmanship.
6. Do you accept returns or exchanges?
Yes, we accept returns for damaged or defective items.
Please contact us within 14 days of receiving your order and provide photos of the issue.
(See our Return & Refund Policy for full details.)
7. Are the products really handmade?
Absolutely. Each backgammon and chess set is 100% handmade by Armenian artisans — no mass production, no machines, only authentic craftsmanship.
8. Do you offer gift wrapping or personalized messages?
Yes! 🎁 You can add a gift message at checkout.
If you’d like custom engraving or special packaging, please contact us before placing your order.
9. Can I order in bulk or for wholesale?
We do offer wholesale and bulk order options for retailers and event organizers.
Please email us at [your email here] for details and pricing.
10. How can I contact you?
For any questions or assistance, please reach out to our support team:
📩 Email: [asatryansbusiness@gmail.com]
🌍 Website: https://asatryansbrand.com